From: American Girl - Sunday Mar 15, 2020 10:48 pm
We’re Temporarily Closing Our Stores  | To our American Girl community,
There is no higher priority than the health and well-being of our employees and customers. With the growing concerns about the spread of the COVID-19 virus, we are temporarily closing all of our American Girl retail stores in the U.S., effective Monday, March 16. We’ll actively monitor the situation in the coming days, and we currently plan to reopen the stores on Friday, March 27.
We are also contacting all guests who have an upcoming store reservation to rebook for a future date and refund any prepayments.
While our retail stores are closed, we welcome you to visit our digital flagship, https://www.AmericanGirl.com/, and stay connected with us through Instagram https://www.instagram.com/americangirlbrand/ and YouTube https://www.youtube.com/americangirl.
Should you have any questions or need support, our customer service teams are available to help at the contact information listed below.
We want to thank and recognize our exceptional retail teams for their dedication during these uncertain times. We will continue to fully support our associates, including compensating them for their scheduled shifts during this closure.
At American Girl, we believe that family, friends, and community come first, and the ways we care for each other today will show our true strength of character. We’re hopeful that we can reopen our stores on March 27, and we thank you for your continued understanding and support. Thank you for being a loyal American Girl fan.
Stay healthy,
Your American Girl Family
American Girl Customer Service
Available Weekdays: 7 a.m. - 10 p.m. CST/Weekends: 9 a.m. - 6 p.m. CST - U.S. & Canada: 1-800-845-0005
- Outside U.S. & Canada: 1-608-831-5210
- Or email American Customer Service directly at service@americangirl.com
Let’s Stay Connected - Facebook: https://www.facebook.com/americangirl
- Twitter: https://twitter.com/american_girl
- Instagram: https://www.instagram.com/americangirlbrand/
- YouTube: https://www.youtube.com/americangirl
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