Entrepreneur Daily How much is poor customer service costing you (really)?

Whether it's a bad review, a missed connection, or a lost opportunity—negative customer experiences can end up costing small businesses big time. 
 
$1.6 trillion a year, in fact. 
 
But it doesn't have to stay that way. Ruby's latest ebook, X-pectation files: the truth about small business customers, has all the answers today's small businesses need to deliver exceptional customer service and boost business growth.