MR PORTER We're now accepting orders again

From: MR PORTER - Monday Mar 30, 2020 10:20 am

MR PORTER

Our warehouses are still closed, but you can place an order for later

Click here to view online version

Dear Mr EmailTuna,

We got in touch recently to let you know that we’ve temporarily closed our warehouses for the health and safety of the MR PORTER community. For the time being, our warehouses will remain shut, but we’ve devised an alternative way to shop in the meantime.

Here’s how it works:

1. We'll still be accepting online orders. You can add items to your Shopping Bag and proceed to checkout as usual

2. We'll ship your purchase as soon as our warehouse reopens in the near future

3. For purchases made with a credit card, payment will be processed five days after the date of purchase (two days for PayPal)

4. You'll be able to cancel your order at any time before your order is shipped by contacting our Customer Care Team at customercare@mrporter.com

5. To make things a little easier, we've also extended our return period to 60 days, so you'll have more time to decide if you want to keep your purchases

Given the current circumstances, we aren’t able to say with certainty when our warehouses will reopen, so we would advise against ordering anything that you intend to use on a specific date.

We know this isn’t a perfect solution, but we wanted to ensure you’ll at least be able to shop and secure items before they sell out.

As always, you’ll receive an email to let you know as soon as your order is on the way to you.

If you have any questions, you can check our FAQs here or reach out to our dedicated Customer Care team at customercare@mrporter.com.

Yours sincerely,

The MR PORTER team

MR PORTER is a registered trademark of THE NET-A-PORTER GROUP LTD

1 The Village Offices, Westfield, Ariel Way, London, W12 7GF.
UK company number: 3820604

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MR PORTER We're now accepting orders again