To All of our Amazing Anime, Manga and More Shoppers:

I wanted to take a minute and update you on a few things and ask a couple of favors.

First let me give you a little background information.

You may or may not know that a large number of our publishers and suppliers ship from the coasts. Sadly some of the coastal cities have been hit the hardest by the COVID-19 pandemic. Most of our publisher and supplier warehouses closed down late February or early March and just recently opened back up and started shipping. However, many of the fulfillment centers just like RightStufAnime are running with reduced staff to maintain acceptable distance to keep our staff safe.

Additionally all carriers, UPS, FedEx, and USPS are experiencing huge delays in updating tracking information due to their exponentially higher volume.

Our favor is that you wait 10 business days (M-F) prior to contacting our fabulous Customer Care team to ask the status of your fully in-stock order. If it left our facility and you have tracking information, we can't do anything for 30 days after our package has left the facility to file a claim, so be patient.

Also remember, we only ship fully in-stock orders daily and partial shipping is based on our Partial Shipping Policy.

We understand these are trying times, but all of us at RSA have friends and families relying on us to stay healthy and safe while we take care of our fabulous customers. So let us all Remember:

•Be Patient
•Be Kind
•Be Loving
•Be Gentle

If we focus on those 4 things we will all come out the other side of 2020 stronger.

Sincerely,
Christine Morgan
Vice President

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