Spirit Airlines A Message from Spirit CEO, Ted Christie

Dear EmailTuna,

Our first Spirit Value is safety, and I want you to know what we're doing to live up to that value and keep Guests like you and our Spirit Family safe and healthy. I spent the last week traveling through our network and talking with Guests and Team Members firsthand about their concerns regarding the COVID-19 coronavirus, and I'd like to tell you what we're doing to respond.

Since January, we've been closely monitoring the virus and enhancing our procedures. We're working closely with the Centers for Disease Control (CDC), the World Health Organization (WHO) and industry leader MedAire along with other authorities to remain in compliance with all requirements, both domestically and internationally.

To protect you, we've been working around the clock to keep our facilities clean and teams prepared, starting with distributing additional cleaning supplies to our stations and increasing our onboard supply kit quantities for our inflight teams. On our planes, our usual cleaning procedures have always utilized hospital-grade disinfectants approved by the Environmental Protection Agency (EPA) as effective against the COVID-19 coronavirus. To give our Guests even more peace of mind, we've expanded the cleaning protocols that our teams utilize on aircraft, focusing on high frequency touch points such as handles, seatbelt buckles, tray tables and armrests.

Our onboard air is also cleaned throughout each flight, with every aircraft in our all-Airbus fleet equipped with state-of-the-art HEPA (high-efficiency particulate air) filters that capture 99.97% of particles. For the most up-to-date information about our efforts, you can always visit our dedicated page on Spirit.com.

In late January, we began offering flexible travel options to our Guests who reach out with concerns about the COVID-19 coronavirus. To book with confidence, our Guests have asked for flexibility in their plans and we responded to that feedback by waiving all fees for impacted Guests who need to adjust their plans. You can read more about our policy here.

While the effects of this virus are serious, we've seen and learned from others like it before. In the past decade we've weathered the Swine Flu, the Bird Flu, Ebola and more, so while this virus is significant, we'll get through it together, just like we have the rest. We remain dedicated to serving you every day with the same commitment to our values you've come to know.

I look forward to seeing you on a Spirit flight soon.

Ted Christie
President and Chief Executive Officer, Spirit Airlines