Phil at Grailed Grailed Policy Updates

Hi there,

We want to inform you of some updates we’ve made to the Grailed Terms of Service.

The updates include an explanation of buyers’ responsibility for all applicable customs duties for purchased items and sellers’ obligation to provide accurate Country of Origin (i.e., country of manufacture) on new and existing listings. Other updates clarify that sellers who reject returned items shipped using Grailed Labels at customs give up ownership of those items to Grailed.

Additionally, beginning May 15, 2025, users may be required to periodically verify their identity through Persona, an online identity verification service we've partnered with to securely collect the required information. If your identity cannot be successfully verified by Persona (including by matching the name provided to Grailed against a government issued ID), your ability to cash out your account balance may be restricted and/or your account may be subject to temporary or permanent suspension.

For more information about the changes, please refer to our Terms of Service. By continuing to use Grailed, you agree to the aforementioned policy updates.

Thank you,

Grailed Team

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Sent by Grailed, 26 Mercer St, New York, NY, 10013, USA.