PetSmart Suspicious activity on your PetSmart account

From: PetSmart - Wednesday Apr 09, 2025 02:38 am

PetSmart

Dear Pet Parent,

We want to assure you that there is no indication that petsmart.com or any of our systems have been compromised. Instead, our security tools saw an increase in password guessing attacks on petsmart.com, and during this time your account was logged into. While the log in may have been valid, we wanted you to know.

In an abundance of caution to protect you and your account, we have inactivated your password on petsmart.com. The next time you visit petsmart.com, simply click the "forgot password" link to reset your password. You can also reset your password by visiting www.petsmart.com/account/.

Across the internet, fraudsters are constantly trying to obtain user names and passwords and they often try and test the credentials they find on various websites, like ours. To help keep your accounts secure, remember to use strong passwords, change your passwords at least a few times a year, and use different passwords for each of your important accounts.

Thank you for your understanding. If you have any questions about this, or any other issue, please feel free to contact us at customercare@petsmart.com or 888-839-9638.

Sincerely,
The PetSmart Data Security Team

PetSmart, 19601 N 27th Ave, Phoenix, AZ 85027, 888‑839‑9638 .

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Please do not reply directly to this message as we are not able to respond to messages sent to this address. For questions or concerns, please visit the Contact Us page on our site or app to reach our Customer Care team.

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PetSmart Suspicious activity on your PetSmart account