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Hey, look! You are reading all the words on this page. You’re quite the thorough tea enthusiast. Appreciate your attention to detail.
First…
Thanks for taking the time to read this email. In the past, people used tea gatherings and handwritten notes to maintain an ongoing conversation. It’s how they build long-term relationships. The bad news is that the world has become a lot larger today with the Internet. So… handwritten letters aren’t always feasible. The good news?
We can still maintain an ongoing conversation through an excellent tool called email. Just like the one you’re reading right now.
That’s why I want to take a second… okay, maybe it’ll take a few minutes to make sure you have full transparency on why you are receiving this message, how your information is handled, and what to expect moving forward from Teabox.
(100% transparency has always been our #1 value)
Why are you receiving this email:
You're receiving this email because you have exceptional taste in tea. Also, at some point, you opted in to receive updates, news, or information about our premium tea selections and offerings. Whether it was through a subscription, a form submission during a purchase, or another form of communication, your information was shared willingly, and we respect your decision to join our community of tea connoisseurs. (It may have been when you first discovered our single-origin Darjeeling.)
If you’re wondering if optining in was a good decision, I’ll let you make that decision. But rest assured that we aim to keep all emails relevant, timely, and without unnecessary clutter. This includes respecting your inbox, refraining from sending poster-style “boring” emails and giving you full control to unsubscribe whenever you want.
We email a lot, like daily-ish (and maybe even more during an event). But we make it a core rule to make all emails entertaining, enlightening, and/or educational so that they put a smile on your face… even when you are not ready to take action. (Also, the ‘content’ of each email is usually 200-400 words— medium length. Not crazy long stuff like the paragraphs you are reading right now)
Your Privacy is Important…
Like the precise temperature of water for steeping. We value your trust and take your privacy very seriously. The information you provide is securely stored and never shared, sold, or used outside the purpose for which you provided it. If you ever want to review how we handle your data, please contact us directly. Transparency is our priority, and we're happy to address any questions you might have about how we protect your information. You are always in control of the information you share. If you feel that any part of your subscription or interaction with Teabox needs clarification, let us know. We're here to provide accurate answers and ensure your satisfaction with every aspect of your tea journey.
How to Unsubscribe or Manage Your PreferencesWe understand that everyone's inbox is different. Yours has an unusual number of tea quotes. Also smells faintly of bergamot. If you ever find these emails no longer steep your interest, there are no hard feelings. You can easily unsubscribe using the link provided at the bottom of every email. (here’s an Unsubscribe link for your convenience) By clicking the unsubscribe link, you'll completely remove yourself from our list.
The process is as simple as brewing a perfect cup, and any changes will take effect promptly. We don't use tricks or gimmicks to keep you subscribed. Our priority is to ensure that our emails add value to your tea experience, and if they don't, we respect your decision to part ways.
On that note, if you do not want to unsubscribe completely but want fewer emails, you can reply to any of our emails to reach our customer experience team. They will put you on a private list that receives a lot fewer emails each week (but I don’t promise the exact amount because, just like how tea grows, we can’t predict when we have an important update). The reason we do not have a way to automatically click a link and be added to this private list is because technology is glitchy in nature. We know we will piss more people off if we create this link in the system… but Klaviyo messed up and didn’t tag you when you click. (this can happen easily under the current iOS privacy setting)
Accessibility and Communication
If you have any trouble accessing the unsubscribe page, managing preferences, or understanding why you're receiving this email, you can reach out directly to our customer care team by replying to any email. We aim to provide a response within a reasonable time frame and address your concerns as effectively as freshly harvested tea leaves. Our communication is designed to be as inclusive as possible, but we know there's always room for improvement. If you have any feedback on how we can make our emails more accessible or relevant to your tea preferences, please don't hesitate to share.
A Commitment to Non-Intrusive Emails
We aim to create a non-intrusive communication experience. This means we won't overwhelm your inbox with cheesy, over-the-top messages, and we work hard to ensure our content remains clear and concise. The purpose of this email is to stay connected with you and provide updates or information about teas and products that we believe will enhance your tea-drinking rituals. If we ever fail to meet these standards, we encourage you to let us know. Feedback, whether positive or constructive, is always appreciated like a fine oolong. Your thoughts help us understand how we can do better and improve our communication approach. While we cannot guarantee every suggestion will be implemented, we will take the time to carefully review and consider your input.
Contact Information
If you'd like to get in touch with us outside of managing your preferences, here's how you can reach us: Email: info@teabox.com We strive to ensure all communication channels are open and readily available to you. Whether it's a question about tea origins, steeping methods, or any concern, our team is ready to assist.
Legal Information
We comply with all applicable laws and regulations regarding email communication. This includes adhering to anti-spam laws and maintaining the highest standards for consent-based communication. Your trust matters as much as tea quality, and we work diligently to ensure every email you receive meets these requirements. If you need further clarification on our compliance policies or legal obligations, please feel free to ask. Transparency and accountability are central to our communication strategy, just as they are to our tea sourcing, and we're happy to provide additional details if needed.
A Final Note
Emails are one of the many ways we stay connected, but we understand they aren't perfect for everyone. If there's another way you'd prefer to communicate or stay updated about our teas, let us know. Whether it's through social media, a direct chat, or another channel, we're open to finding the most effective way to share information with you. We want to emphasize that our goal is never to disrupt or clutter your inbox. Every email sent is intended to provide value to your tea experience, and we genuinely appreciate your time and attention.
Thank you for allowing us to stay in touch with you and be part of your tea journey. This footer was designed to ensure transparency, provide essential information, and give you full control over your communication preferences. We hope it steeps to perfection in your expectations, but if there's anything you'd like to see improved, we're always here to listen. You’ve read every word now. Happy brewing!
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Fresh from the foothills of the Himalayas...
Teaxpress Private Limited
Plot No. 319/9, Eastern Bypass Road, Near
Baneshwar More, Siliguri, Jalpaiguri , West
Bengal-734008
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